Q: My vehicle has over 36,000 miles or is over 3 years old, can I still purchase a Ford ESP?
A: YES! If your vehicle is beyond 36,000 miles (50,000 for Lincoln vehicles) or is over 3 years old, you can purchase a Ford ESP after your vehicle has been inspected by a Ford or Lincoln-Mercury dealership. You must contact us by phone to purchase a Ford ESP if your vehicle fits this category. You cannot purchase online at this time. Simply call us at 1-877-339-1978 from 9am to 5pm EDT.
Q: What happens after I purchase a Ford ESP from this website?
A: Immediately after purchasing a Ford ESP from this website, you will receive an email confirming your purchase. Your Ford ESP is automatically submitted and we will send your Ford ESP contract to you by USPS Express Mail or Federal Express. Your Ford ESP contract will be activated upon the return receipt of your signed Ford ESP contract. Your ESP package will contain a pre-paid envelope to return all documents to us.
Q: What's the difference between PowertrainCARE, BaseCARE, ExtraCARE and PremiumCARE?
A: Each plan offers coverage to suit different situations and budgets. For example, PremiumCARE is ideal for a "loaded" vehicle with extensive options and for an individual who wants the maximum coverage (switches, regulators, window motors, etc.) PowertrainCARE is better suited for a someone looking to cover the basic power train of their vehicle (engine and transmission components), and who has a lower budget for their extended service plan.
Q: Will my dealer honor a plan I bought over the Internet?
A: Yes. The plan you buy from this website is a Genuine Ford Extended Service Plan backed by Ford Motor Company and will be honored at every dealership in the United States and Canada.
Q: How do I or the dealership determine if a repair is covered by my Ford ESP?
A: If you know what component has failed, you can refer to your Ford ESP brochure to determine if the component is covered. If the component is covered, your Ford ESP covers the cost of the component and all labor. In addition, your Ford ESP will cover any damage caused by the covered component and provide a rental vehicle for overnight repairs. Your Ford or Lincoln-Mercury dealership will place the part number in Ford's computer and determine if the component is covered by your contract.
Q: Why buy an extended service plan from Ford?
A: There are many aftermarket companies that you can buy extended service plans from. However, Genuine Ford ESPs are the only extended service plans honored by every Ford and Lincoln-Mercury dealership in the United States and Canada. Ford ESP's are also the only extended service plans backed by the full faith of Ford Motor Company. With a Ford ESP you have the confidence of knowing only genuine Ford parts will be used on your vehicle and the comfort of knowing only Ford certified technicians will be working on your vehicle. With a Ford ESP you only pay your deductible at the time of repair, you do NOT have to pay for the repair and then wait for reimbursement like most after-market warranty companies require. Third party extended service plans do not offer the benefits you will enjoy in your Ford Extended Service Plan.
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| Ford-Backed |
| Covers related damage |
| One deductible repair visit |
| Covers wear and tear failures |
| Requires Genuine Ford Parts |
| Honored at thousands of Ford, Lincoln and Mercury Dealerships |
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Accept no substitutes. Look for the Ford, Lincoln and Mercury logos on the contract materials. |
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Q: Where can I take my vehicle for service?
A: You can take your vehicle for service to any Ford or Lincoln-Mercury dealership in the United States or Canada.
Q: When will my plan expire?
A: Ford ESP plan terms begin when the vehicle was purchased brand new by the original owner with zero miles on the odometer. For example, a 5 year/60,000 mile Ford ESP will expire 5 years from the day the vehicle was purchased new by the original owner, or when the odometer reaches 60,000 miles.
Q: Can I cancel my Ford ESP?
A: Yes. All Ford ESP contracts are cancelable for a full refund within 30 days (if you have not used any aspect of the plan). Beyond 60 days, you will receive a pro-rated refund from Ford Motor Company. To cancel a Ford ESP simply call us toll free at 1-877-339-1978.
Q: What happens if I sell my vehicle with an active Ford ESP contract?
A: If you sell your vehicle with an active Ford ESP contract you can transfer the remainder of your contract to the next owner for a small fee. Simply contact us toll free at 1-877-339-1978 for more information on transferring your Ford ESP.
Q: Does my plan cover a rental vehicle?
A: Yes. All Ford ESPs cover a rental vehicle for overnight repairs of covered components. The free rental will be arrainged by the servicing Ford or Lincoln-Mercury dealership. You can also purchase First Day Rental and receive a free rental for same day covered repairs.
Q: If I have a question about my active plan, who do I call?
A: You can contact us at 1-877-339-1978, or you may contact your local Ford or Lincoln-Mercury dealership.
Q: What is a deductible?
A: The deductible is the amount you owe the dealership for each eligible repair visit. An Eligible Repair Visit occurs each time a covered Vehicle failure (or failures) is repaired by a dealer on a single visit.
Q: How can I verify my plan is active?
A: You can verify your plan is active by contacting us at 1-877-339-1978 or by calling your local Ford or Lincoln-Mercury dealership. Please have the serial number (or VIN number) of your vehicle ready when you call.
Q: Where is my vehicle's serial number?
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The Vehicle Identification Number or VIN is a 17-character code that can be found on your dashboard, the driver's side door jamb sticker, and many title documents and insurance papers.
To locate the VIN on your vehicle, stand on the driver's side of the vehicle and look through the lower corner of the windshield. You can also find the VIN by opening the door and look in the door jamb area. All cars and light trucks built after 1981 have a unique 17-character VIN.
If you cannot locate your VIN, please give us a call at 1-877-339-1978 and ask for the Genuine Ford ESP Department. | |
